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Return Policy Page

Return­­­­ Policy:

If your product is damaged, defective, incorrect, or incomplete upon delivery, kindly initiate a return request through the Peonmate website within 16 days from the date of delivery.


For issues with electronic appliances and mobile phones arising after usage or beyond the return policy period, it is recommended to verify if the product is covered under the seller's warranty or brand warranty.


In specific categories, a change of mind is accepted. Please review the "Return Policy per Category" section below for further details.


Legitimate Reasons for Initiating a Return


Change of Mind: If you wish to return an item due to a change of mind, we facilitate such requests within the specified timeframe, abiding by the conditions outlined in our Return Policy.

Defective or Malfunctioning (e.g., physically destroyed or broken) or defective (e.g., unable to switch on).

Incomplete Order (e.g., missing items and/or accessories).

Wrong Item Shipped (e.g., wrong product/size/color, counterfeit item, or expired).

Unsatisfactory Quality Delivered product does not match the product description or picture (e.g., product not as advertised).

Incorrect Size/Color: Delivered product does not fit (e.g., size is unsuitable).

 


Return Policy Category Wise 


For a comprehensive list of returnable & non-returnable items, please refer to the provided information.


Phones & Accessories


Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Peonmate's assessment.

Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Peonmate if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

*Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

 

Home Appliances & Electronics


Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Peonmate's assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. 


Computer & Accessories


Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Peonmate's assessment.

Note: We do not accept returns for any used items. For laptops with brand warranty, Peonmate will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

 


Home & Living


Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden, Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Peonmate's assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items.